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From83US$ /night
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21Apr2025Select date
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22Apr2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Calle 44 Entre 5A Avenida Y 1A Avenida, Zazil-Ha, Playa del Carmen, Mexico, 77720

Phantom Suites, a 4-star hotel in Centro, features a sun terrace and comprehensive guest services including a tour desk and luggage storage space.

Modern Room Amenities

Ah Xok Suites provides air-conditioned accommodations with garden views, private balconies, and free WiFi. Each unit includes a flat-screen TV with streaming services, microwave, refrigerator, coffee machine, and a desk.

Full Kitchen Setup

Well-fitted kitchens come equipped with kitchenware, refrigerator, and microwave for self-catering convenience.

Comfort and Privacy

The property features soundproofed rooms with garden furniture and private bathrooms with free toiletries.

Central City Location

Phantom Suites sits 0.5 miles from the city center, with Quinta Avenida 0.5 miles away. A paid airport shuttle service and car rental options are available, with Cozumel International Airport 12.5 miles from the property.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Standard Suite
Max:
2 persons
435 sq. feet 
Bed options:
2 Double beds
Garden view
Shower
Coffee machine
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Suite
Max:
2 persons
380 sq. feet 
Bed options:
1 King Size Bed
Garden view
Shower
Coffee machine
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Superior Suite
Max:
2 persons
435 sq. feet 
Bed options:
1 King Size Bed
Garden view
Shower
Coffee machine
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Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

Available transportation options

City Center
Playa del Carmen4600 ft
Airports
Aeropuerto de Playa del Carmen (PCM) 1.7 mi
Cancun (CUN) 34.2 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Free Wi-Fi
  • Safe deposit box
  • VIP check-in/ -out
  • Concierge desk
  • Security
  • Baggage storage
  • Allergy-free rooms
  • Elevator
  • Fire extinguishers
  • Key access

Sports & Fitness

  • Diving
  • Snorkeling

Guest Parking

  • Cookware/ Kitchen utensils

Services

  • Paid airport shuttle
  • Car rental
  • Laundry
  • Tours/Ticket assistance

Dining

  • Poolside snack bar

Children

  • Cribs

Spa & Leisure

  • Rooftop pool
  • Beach umbrellas
  • Sun loungers
  • Sun terrace
  • Public Bath

Room features

  • Air conditioning
  • Soundproofed rooms
  • Sitting area
  • Terrace
  • Garden furniture
  • Dining table

Bathroom

  • Free toiletries

Self-catering

  • Cookware/ Kitchen utensils

Media

  • Flat-screen TV
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Location

Calle 44 Entre 5A Avenida Y 1A Avenida, Zazil-Ha, Playa del Carmen, Mexico, 77720
Map view
Calle 44 Entre 5A Avenida Y 1A Avenida, Zazil-Ha, Playa del Carmen, Mexico, 77720
Nearby
Gallery
Tierra Huichol
600 ft
Av.10 Manzana 144
The Union
600 ft
Beach
Shangri-la's Beach
1900 ft
Restaurants
Dona Delia Ita-Mex Gourmet
700 ft
Calle 42 Entre Av 10 y 5ta Av Entre Avenida 10 y 5ta Avenida
De Local
700 ft
Av. 5ta con calle 40ta
Canalla Cocina
600 ft
5av And 40st local 6B
Colectivo Mexicano Cervecero
700 ft
5th Ave Between Calle 40 and 42
It Ganesha
100 ft
Calle 44 Corner with 1ra Avenida Norte
Balche Playa
900 ft
Quinta Av
La Cueva del Chango
1400 ft
38th Street Between 5ta Avenue And the Sea Zazil Ha
Ojo De Agua Pdc
500 ft
Av. CTM 20
Las Hijas de la Tostada
1100 ft
Av. Constituyentes Between 95 And 100
PIOLA Playa del Carmen
1400 ft
Av. 38 esquina 1ra Norte - Local 1 - Plaza Via 38

Reviews and Ratings

Feedback from previous guests about their experience.
82%
enjoyed the hotel and would happily return
8.2/10
Great
Rooms
7.6
Location
9.2
Service
8.0
Dining
7.0
Guest reviews
8.2/10
based on 5 reviews
8.5
8.5/10 based on 238 reviews
Mike
United States of America, February  2025
5.8/10

I enjoyed my stay at Phantom Suites, as the location was perfect for me—close to the center but not too noisy. However, the comfort level was lacking, with thin walls and a hard bed making it hard to get a good night’s sleep. The amenities were nice, and I appreciated the spacious layout of the suite, but there were some cleanliness issues that stood out to me.

Rooms
5.0
The suite I stayed in was spacious with a nice shower and added toiletries, but I found the bed hard and the linens scratchy.
Service
5.0
The staff was inconsistent; while some were helpful, others seemed disengaged and were more focused on their phones.
Location
8.0
The location was a huge plus—quiet yet only a short walk away from the beach and various restaurants.
Dining
7.0
I didn't explore much for dining at the hotel itself, but I did enjoy exploring local options nearby.
Facilities
6.0
The hotel offered a lovely rooftop pool that was clean and peaceful, but I had some issues with the coffee supplies in the room.
George
United States of America, January  2025
5.2/10

I had a wonderful stay at Phantom Suites, with a perfect location that was close to everything but not too noisy. My suite was clean and comfortable, although I did find the lack of soundproofing challenging at times. The rooftop breakfast option was a highlight for me, featuring delicious omelets each day. Overall, it was a good experience, but the limited breakfast choices could use improvement.

Rooms
8.0
My suite was very new, modern, and comfortable, equipped with a kitchenette. However, the open glass shower door offered no privacy, which I found a bit awkward.
Service
9.0
The daytime front desk staff were particularly helpful and friendly, making my stay enjoyable.
Location
10.0
The location was fantastic, right on Quinta Avenida North but in a quieter area, just two blocks from Pelicanos beach. It was easy to reach everything without the noise of the party center.
Dining
7.0
I really enjoyed the rooftop breakfast. The server prepared wonderful omelets, and the prices were very reasonable, although the choices were somewhat limited.
Facilities
8.0
The hotel offered a lovely rooftop terrace and pool, and the staff was always kind and available for assistance. However, I found it a bit hard to locate the hotel initially.
Patrick
United States of America, December  2024
6.6/10

My stay at Phantom Suites was a mix of positives and a few drawbacks. The location was absolutely perfect, just two blocks from the beach and steps from vibrant local eateries. The room itself was clean and equipped with a useful kitchenette, which made my visit comfortable. However, the noise levels were quite high due to the nearby nightlife, and I struggled with some spotty Wi-Fi during my stay.

Rooms
8.0
The suite was clean and modern, with a comfortable vibe. I appreciated the fully equipped kitchenette as it came in handy during my stay.
Service
7.0
The staff's responsiveness was good, but I felt they could be more attentive. I did notice that some staff members were focused on their phones even during peak times.
Location
10.0
The location was ideal for me—close to the bustling center but still on a quieter part of Quinta Avenida. I loved being so close to the beach and local dining options.
Dining
6.0
While there were very limited breakfast options on-site, the kitchenette helped, and I found a wonderful bakery nearby, Chez Celine, that made up for it.
Facilities
7.0
The amenities were decent but could use some enhancement, especially with the option for better soundproofing in the rooms.
Andrew
United States of America, November  2024
6.6/10

I had a lovely stay at Phantom Suites, but it wasn't without its issues. The location was perfect—close to the center but still quiet, which I really appreciated. The room was spacious and well-equipped, although the bed was a bit hard for my taste. On the downside, the wifi was weak at times, and I experienced some plumbing issues during my stay.

Rooms
8.0
The rooms are so pretty and modern, but the beds were a bit hard for me.
Service
10.0
The night staff was amazing and super helpful with my questions.
Location
9.0
The location was excellent, close to restaurants and shops, yet not too noisy.
Dining
7.0
Breakfast was affordable, but I didn't take it since I wanted to eat outside.
Facilities
6.0
Facilities could improve; wifi was weak and plumbing had issues.
Theodore
United States of America, November  2024
7.2/10

I had a lovely stay at Phantom Suites! The rooms were spacious and clean, and I enjoyed the big comfy bed. However, the karaoke bar nearby can be a bit loud at night, which made it hard to sleep without earplugs.

Rooms
9.0
My Superior Suite was large and came with a fantastic lounge area and a balcony. The bathroom was very clean, and the overall vibe of the room was modern and comfortable.
Service
9.0
The staff were incredibly friendly and helpful throughout my stay. I appreciated their willingness to assist with anything I needed, which really enhanced my experience.
Location
9.0
The location was ideal for me—just steps away from 5th Avenue, yet it wasn’t too noisy. I felt safe exploring the nearby nightlife and restaurants.
Dining
8.0
While I didn't try the breakfast menu, it looked promising! The café area had a nice vibe where I could imagine enjoying a good meal.
Facilities
8.0
The rooftop pool was a major highlight, clean and peaceful, perfect for relaxation. They also offered shuttle services, which was very convenient.
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Check-in
21Apr2025Select date
Check-out
22Apr2025Select date
Rooms and Guests2 Guests, 1 Room